IT Help Desk

Main duties and responsibilities:

• Tests the integrity and performance of business applications and infrastructure.
• Performs periodic system and application reviews to ensure they meet business needs. Coordinates with business heads and take their inputs to improve existing technology solutions;
• Operates and retains Service Desk as single point of contact for all requests and incidents.
• Provides network installations, monitoring and troubleshooting for WAN (wide area network) and LANs (local area network) including Cement plant and remote sites.
• Enhance user onboarding/offboarding by automating the provisioning/deprovisioning of accounts into cloud systems.
• Provision computers, services and software for user onboardings.
• Identify uplift in existing systems, or new systems which can assist in user experience and smoother processes of the enterprise IT team.
• Ensures adherence to information security policies, procedures and standards.

          Candidate Qualification:

• Bachelor in Computer Science or relevant field; an advanced degree will be considered a plus.

• 2+ years in a similar position.
• Excellent knowledge of English language
• Proven experience as a help desk technician or other customer support role
• Excellent fault diagnosis and resolution skills.
• Good understanding of computer systems, mobile devices and other tech products
• Good understanding of business processes and supporting business applications.

• Proven, hands on experience in Microsoft server technologies (Active Directory, Exchange, Share Point, etc)

• Previews experience in VMware vSphere: Server Virtualization, will be considered a plus

• Proven, hands on experience in TCP/IP networking and network troubleshooting practices.

• Strong relationship building and communication skills.
• Ability to multi-task and react positively to frequent changes in priorities.
• Expertise in Office suite, including MS Visio & MS Project